Use of information
When you visit our website, impersonal data, such as your IP address, the address of the last site you visited, the browser you used, the date and time are registered. These anonymised data cannot be used to personally identify you. They do, however, allow BKW to improve the quality of its services by recognising trends and user behaviour.
When you register in online portals, fill out surveys, subscribe to newsletters, take part in competitions and when you enter your personal details on our website, you provide us with personal information, e.g. name, address, e-mail address (content data). By transmitting such data, you agree that your personal data may be stored and processed for the purpose stated when the data are collected. We always inform you on the relevant site about how the information collected on the site is used.
Your personal data will not be shared with third parties outside of the company without your express consent. Exceptions to this rule are external service providers who process the data necessary to provide such services on behalf of BKW. All the recipients of these data ensure data protection and data security.
For online orders and to purchase certain products and services, it is necessary to enter and register your personal details. This is required so that you can access the Customer Centre and BKW can send you invoices.
Using cookies can facilitate certain login processes. However, you can configure your browser so that a warning appears on your screen every time a cookie is saved. If you dispense entirely with the advantages of personal cookies, some services may no longer be available.
Google Analytics and Google AdSense
As well as rejecting cookies (as described above), you can also prevent the data generated by the cookies (including IP address) being transmitted to Google and the data being processed by Google. To do this, download the opt-out browser plugin at the following link and install it on your browser: tools.google.com/dlpage/gaoptout
Analysis of user behaviour
The internet offerings at www.bkw.ch are tracked for the analysis of user behaviour and the identification of IP addresses for marketing purposes. The use of this service entails the direct transfer of data pertaining to user behaviour (e.g. IP address, time of access, browser searches etc.) to the servers maintained by the service provider mandated by BKW AG, and their being made available for use exclusively on www.bkw.ch. The data collected are treated as strictly confidential and neither sold nor conveyed to third parties. If in future you do not wish to be identified, please send an e-mail to optout(at)permaleads.ch.
Usage of Siteimprove Analytics
This website contains social plugins, for example for Facebook and Twitter. You can use these plugins to share content or recommend products.
Integrating plugins means the social network is notified that you have accessed our website. Irrespective of whether or not you have an account on these social media sites, the data (IP address, date and time of visit etc.) are transmitted to the relevant provider. As soon as you log in to a social network, it can assign your visit to our website to your account. Your interactions via plugins, for example clicking the “Like” button on Facebook or submitting a comment, are transmitted directly by the browser to the social network, where they are saved.
E-mails / eNewsletter
You will only receive e-mail and the BKW eNewsletter if you have given your permission and you can opt out of receiving further messages at any time.
Forums and chat
You can participate in interactive social media forums on the BKW website and BKW’s other online offerings. Please bear in mind that all the information you divulge in these forums will be made public.
Storage and backup of your data
BKW treats all data that are collected and saved as confidential. We employ appropriate technical and organisational precautionary measures to protect your data from loss and manipulation as well as from unauthorised access by third parties. Data are only stored for as long as is necessary for processing purposes.
Questions about data privacy
Please address any questions or requests to have information corrected or deleted to the following e-mail address: Scompliance(at)bkw.ch.