How to reach us

Customer service

Your first point of contact for questions about electricity bills, BKW products and services, relocation notifications, photovoltaic systems and grid connection information.

+41 844 121 113

monday – friday
07:30 to 17:30


Customer service Energy

+41 844 121 113

07:30 to 17:30

BKW Building Solutions AG

Zentweg 46

3072 Ostermundigen

BKW Building Solutions AG

Rue de l'Étang 8

1630 Bulle

BKW Building Solutions AG

In der Luberzen 1

8902 Urdorf

[email protected]

[email protected]

[email protected]

+41 31 930 46 00

+41 26 347 10 10

+41 31 930 46 00

BKW Infra Services AG

Vorstadt 20

3380 Wangen

BKW Infra Services Europa SE

Friedrich-List-Straße 27

01445 Radebeul


BKW Infra Services Energy Solutions

Brunnenweg 19-21

64331 Weiterstadt


[email protected]

[email protected]

[email protected]

+41 32 631 77 77

+49 351 8451230

+49 351 8451230



Switzerland and Austria

BKW Engineering SE

Hauptstraße 65

12159 Berlin

BKW Energie AG

BKW Engineering

Viktoriaplatz 2

3013 Bern

[email protected]

[email protected]

+49 30 399 903 30 +41 58 477 54 08

Connection Service

Planning information

Construction Projects

Public Lighting

General inquiries

Do you need a connection to our power grid?

Do you need information about line construction or do you have questions about working near cables?

Would you like us to check your construction project for compliance with legal regulations?

Do you have questions about planning, implementing, and managing a lighting system?

Are you looking for more information on our projects or do you need advice from an expert?

[email protected]

[email protected]

[email protected]

[email protected]

[email protected]

Power failure and planned power cut

Planned power cut

Power outage

Network fault

For maintenance and construction work As a result of natural events or damage to the grid Due to fluctuating mains voltage
BKW Customer Service Centre Service number power supply BKW Customer Service Centre
Monday to Friday   Monday to Friday
07:30 to 17:30 24x7 07:30 to 17:30
0844 121 113 0844 121 175 0844 121 113
To the overview of current power cuts To the overview of current power outages  

Heat supply (district heating)

For questions or problems regarding the heat supply
Monday to Friday
08:30 to 12:00 and 13:00 to 17:00

+41 58 477 62 70

Notify us that you are moving home

Are you moving? You can quickly and easily notify BKW that you are moving home on this page.



Our Media Relations team answers journalists’ questions. On this page, you’ll find useful contact details and offers for media professionals. Ask us your questions about the BKW Group, or sign up to receive our press releases.

Contact form